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REFUND POLICY

HETHA.IO guarantees to any it’s Customer the right for refund in case if such Customer is not satisfied with the quality of the provided Services. This Refund Policy applies only to transaction fees and to Customers’ funds held in their account balance.

HETHA.IO does not take any additional charge for refund/return except the cases where the third parties (banks or any other entities) take part in payment processing. Refund/return is processed according to the current fees. HETHA.IO does not Refund and Return amounts in excess of the original amount, but HETHA.IO undertakes to make best efforts to assist the Customer in case of any disputes related to refunds.

1. General conditions

  1. 1.1 The Customer of HETHA.IO who has paid a transaction fee may ask for Refund or Return in accordance with the eligible criteria as further set out herein.
  2. 1.2 Refund/Return will only be considered where the Customer complies with the eligible criteria in full. Where the Customer fails to meet any of the eligible criteria, HETHA.IO shall have the right, in its sole discretion, to decline the Customer's request for a refund/return.
  3. 1.3 In order to apply for a refund request, the Customer must send a request to an e-mail address specified on the webpage with refund request.
  4. 1.4 In order to prevent prohibited conduct, all payments and information related to refund/return may be verified by HETHA.IO.
  5. 1.5 HETHA.IO may request the Customer to provide certain documents, including, but not limited to, identification documents or any other prove of the fact that disputed payment was made. In case if the Customer fails to provide appropriate documents or information HETHA.IO request or in case of any doubts as to authenticity of provided documents, HETHA.IO shall be entitled to decline the Customer's refund/return request.
  6. 1.6 HETHA.IO shall process Customer's refund request as soon as possible. Response times will vary depending on stated reasons for the request.
  7. 1.7 Refund/Return request will be approved or declined after verification made by HETHA.IO. Submission of Refund Request does not guarantee that the Customer's request will be satisfied.

2. Refund eligibility criteria

  1. 2.1 All requests for refund will be accepted where notice is received by HETHA.IO no later than twenty-four (24) hours after made transaction.
  2. 2.2 Notice mentioned should be provided to HETHA.IO by sending a refund request to the e-mail address specified on the webpage.
  3. 2.3 The refund request should be sent only from e-mail address that was specified during registration.

3. Processing time

  1. 3.1 HETHA.IO shall notify the Customer by e-mail on its final decision regarding refund/return.
  2. 3.2 Refund/Return will be processed within 24 hours from the date of notifying the Customer on the HETHA.IO decision.
  3. 3.3 The Customer will have no refund/return:
    1. 3.3.1 If HETHA.IO suspects that the Customer has, or is, engaged in, or have in any way been involved in, fraudulent or illegal activity, including Prohibited Conduct.
    2. 3.3.2 When the Customer fails to provide HETHA.IO with information or/and document(s) requested by HETHA.IO within the terms set herein.
    3. 3.3.3 There is no ground for Refund/Return.
  5. 3.4 HETHA.IO reserves the right to lock the Customer's funds while refund/return investigation is in process, which means that the funds could be inaccessible during such investigation.

4. Refund

  1. 4.1 HETHA.IO will investigate any refund requests made by the Customer and in response will inform the Customer's issuing bank whether any Service or Transaction has been cancelled.
  2. 4.2 HETHA.IO expects the Customer to contact it using HETHA.IO contact details to resolve any problem or issue related to his or her payments, before the Customer makes any refund request. This Section does not affect any rights and/or claims, which the Customer may have against the correspondent bank/financial institution.
  3. 4.3 HETHA.IO reserves the right to suspend Customer's account and freeze Customer's funds during the chargeback investigation procedure.

5. Commissions for Returns/Refunds

  1. 5.1 Company’s commission: 0%.
  2. 5.2 In case if the Customer does not wish to accept the revised Refund Policy, he/she should not continue to use HETHA.IO services. If the Customer continues to use the services after the date on which the change comes into effect, his/her use of the services to be bound by the new Refund Policy.

6. Miscellaneous

  1. 6.1 This Refund Policy will be amended from time to time. Terms of the Refund Policy are subject to change by HETHA.IO and in the case of any amendments, HETHA.IO will make an appropriate announcement. The changes will apply after HETHA.IO has given notice.
  2. 6.2 Any charges, which arise upon processing Refund/Return, shall be borne solely by the Customer. Such charges will be deducted from the final amount of Refund/Return.
  3. 6.3 In case if the Customer does not wish to accept the revised Refund Policy, he or she should not continue using HETHA.IO Services. If the Customer continues to use the Services after the date on which the change comes into effect, its use of the Services to be bound by the new Refund Policy.
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